Privacy Policy

Creative Play is a group of companies including Creative Play (UK) Ltd, Playgrounds (UK) Ltd and Garden Play. Our Privacy Policy provides you with information on how we collect our data, the reasons why we collect your personal information, and how we use it.

By providing us with personal information you consent to the processing and transferring of personal information as set out in this Privacy Policy.

Creative Play (UK) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

Topics:

• What information do we collect about you?
• How will we use the information about you?
• How long will we keep your information
• Marketing
• Access to your information and correction
• Cookies
• Web Chat
• Other websites
• Security
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you contact us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We may also monitor and record any communications we have with you, like phone conversations and emails. This is just to make sure were providing you with a good service and meeting our regulatory and legal responsibilities.

Calls are recorded under the legal basis of lawfulness of processing. Our call recording software is provided by Commsoft. CommSoft voice recording is 128 bit encrypted and provides secure user password protected logon access control. Recordings can be quickly located using multiple search criteria to ensure GDPR requirements for Right to Access, Right to be Forgotten and Data Portability can be complied with.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

How long will we keep your information?

Any personal information we collect from you will be kept on our secure system for as long as deemed necessary.

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

Creative Play also shares your data with third parties that process data on its behalf, in connection with provision of our marketing services. Data is shared with:

• Sprint Media Ltd manages our data including subscription preferences and is used to send email campaigns: https://sprint-education.co.uk/
• Mailjet manages our data, including subscription preferences and is also used to generate our e-shots: https://www.mailjet.com/
• Canva is used to create designs / documents used both internally and externally: https://www.canva.com/
• Adobe Sign is an electronical ordering system that creates our Order Agreements used for placing orders: https://www.adobe.com/uk/sign.html
• Zoho Surveys collects data when completing any customer surveys sent: https://www.zoho.com/survey/

You have a right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing, please click here – https://creativeplayuk.com/contact-preferences

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] or write to us at the following Creative Play (UK) Ltd, PO Box 707, Mold, Flintshire, CH7 1FG.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information on our cookies visit please see our cookie policy https://creativeplayuk.com/cookie-policy.

Web Chat

Creative Play UK Ltd use Zoho Corporation Pvt. Ltd.  for online chat. Zoho Corporation use its own cookies to manage its system, details of which can be found in the privacy policy https://www.zoho.com/privacy.html .

For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Creative Play does not have any control over any third party websites.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

In the event of a data breach, we have procedures in place to detect, report and investigate accordingly.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 26^th October 2023.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email to [email protected] or write to us at: Creative Play (UK) Ltd, PO Box 707, Mold, Flintshire, CH7 1FG.